Privacy Policy
This policy covers the Hellfire MU game (Windows and Android), the website hellfire.mu and the game servers. It says what we store about you, why, and how you can have it removed.
Who is responsible
The Hellfire MU team. Contact: geba123456@gmail.com, or a support ticket on this website.
What we store
| Data | Why |
|---|---|
| Account name, e-mail address, password (stored only as a one-way hash) | To create your account, log you in and reset a lost password |
| Game data: characters, items, guild, friends, in-game mail and chat, event and ranking results | To run the game. Character names, levels and guilds are shown publicly in the rankings |
| Game logs: item, zen and trade movements of your characters | To restore lost items, settle disputes between players and find cheating |
| IP address and a device identifier created by the game client | Security: to stop account theft, cheating and abuse of rewards with many accounts |
| Support tickets and the files you attach to them | To answer you |
| Votes on top lists (your account name is sent to the list you vote on) | To count your vote |
| Purchases on this website: package, amount, date, payment status | To deliver what you bought and to keep the records the law requires. Card details go straight to the payment provider (Stripe) and never reach us |
The game does not read your contacts, photos, location, microphone or camera. It contains no advertising and no advertising trackers. The website sets only the cookies needed to keep you logged in and to protect its forms.
Who receives it
- Our hosting provider, which runs the servers the game and the website live on.
- Stripe, when you pay on the website.
- The e-mail service that sends password-reset messages.
- Authorities, when the law obliges us.
We do not sell your data and we do not share it for advertising.
How long we keep it
- Account and game data: until you delete your account.
- Security logs (IP address, device identifier): while the account exists and up to 12 months after it is deleted.
- Purchase records: as long as tax law requires.
Your rights
You can ask us for a copy of your data, have it corrected, have it deleted, or object to how we use it. You can also complain to the data protection authority of your country.
To delete your account and its data, use the account deletion page.
Children
The game is not meant for children under 16. If you believe a child gave us personal data, write to us and we will remove it.
Changes
When this policy changes, the new version is published here with a new date.